In the airplane, the pilots are not attending, but when trouble does arise, the extremely well-trained pilots have several minutes to respond. In the automobile, when trouble arises, the ill-trained drivers will have one or two seconds to respond. Automobile designers – and law makers – have ignored this information.
It is time to for the designers and engineers of this coming automated world and take heed from the lessons learned over the years in the field of Human-Systems Integration, in studies of automation. Lots of excellent scientists working in the research labs of automobile companies know all this. Product people are notorious about ignoring the wisdom of research groups in their same company. We now have very smart devices, stupidly done. I fear the consequences will be a lot worse then waking people up at 4:30 in the morning. Pay attention, engineers: pay attention, designers. Pay attention or people will be killed.”
Bill was one of the 30 speakers that night, and true to his reputation, gave a talk called “Everything I know about business in one minute.” These are the ten things he said.
Focusing on making a partnership work is more profitable than focusing on making money.
Love your employees more than you love your clients.
The best new business is your current business.
Price projects by asking yourself what the client’s lawyer would charge.
It’s better to be hired for your work than for your price.
When it comes to getting paid, the first of the month is better than the thirtieth.
Making money off mechanicals, printing and computers turns your business into a commodity.
The books in your library are more important than the numbers on your balance sheet.
In order to love your work, take vacations.
Power, in business, comes from sharing money and valuing love.”
Materially and socially, technology seems to be decreasing the gap between the rich and the poor, not increasing it. If Lenin walked around the offices of a company like Yahoo or Intel or Cisco, he’d think communism had won. Everyone would be wearing the same clothes, have the same kind of office (or rather, cubicle) with the same furnishings, and address one another by their first names instead of by honorifics. Everything would seem exactly as he’d predicted, until he looked at their bank accounts. Oops.
Is it a problem if technology increases that gap? It doesn’t seem to be so far. As it increases the gap in income, it seems to decrease most other gaps.”